Blizzard swiftly addresses fan backlash over a free Mercy skin given to Overwatch 2 players by Prime Gaming. Fans pointed out that the skin was previously available for purchase in the game’s shop. In response, Blizzard announced that players who had bought the cosmetic in the past month would receive a full refund in Overwatch Coins.
The official Overwatch Twitter account made the announcement just one day after the free skin was released through Prime Gaming. Blizzard clarified that players who purchased the Owl Guardian Mercy skin between August 29 and September 7, 2023, would be eligible for the refund. These players would still retain ownership of the skin despite receiving the refund.
While some fans criticized Blizzard’s decision to offer the skin for free after it was sold in the shop, the majority of the response was positive. Many considered this move by Blizzard as a rare win for the developer.
It is important to note that not all players who purchased the Owl Guardian Mercy skin will receive a refund. Those who bought the skin during its previous availability in January, during season two, will not be eligible for a refund. Blizzard likely considers the extended use of the skin during that time as compensation for the purchase.
Overall, Blizzard’s quick response to the backlash and the offer of refunds to affected players has been well-received by the community.
Source: DOTESPORTS
