Return & Refund Policy

Last updated: October 15, 2026

Because Sharin Stock products are personalised and printed on demand, we do not accept returns for a change of mind. Do not worry, though: if there is an issue with your order, we will refund it or send you a replacement.

Please Check Your Order Before You Submit It

We want your order made exactly the way you want it, and we know everyone makes mistakes (including us). Please review your personalisation before submitting your order: check spelling, names and options carefully. If you have questions about personalisation, email [email protected] before you place your order.

Damaged, Defective or Wrong Items

A satisfied customer is the best business strategy for us. If an item arrives with a problem, email us at [email protected] within 20 days of receiving the shipment with a brief description of the problem you encountered, your order number and photos of the item.

If you are eligible for a full refund, we will tell you how to send the defective item back to our warehouse.
Returned items must be in their original, undamaged packaging. If a returned product does not reach us in a fully resalable condition, we may refuse a refund on that item.
Instead of a refund, you can ask for a replacement.

How Refunds Are Processed

Refunds are processed once the returned items have been received at our warehouse and passed inspection. When the return is approved, you will receive a refund confirmation email.

It can take up to 30 business days for your return to be received and handled at our warehouse. From that point, the amount is transferred back to the card or account used for the original order within 7 additional business days of the approval.

Packages That Do Not Arrive

See our Shipping Policy for when an undelivered order is refunded or re-sent.

Cancellations

Orders go into production soon after they are placed. See our Cancellation Policy for when an order can still be changed or cancelled.

We appreciate your patience.

Contact Information

Sharin Stock
7 Coronation Road, Dephna House
London NW10 7PQ, United Kingdom

Email: [email protected]
Phone: +1 302 231 1289

Customer service hours: Monday to Saturday, 9:00 AM to 5:00 PM (except holidays).