Frequently Asked Questions

Last updated: October 15, 2026

Answers to common questions about ordering from Sharin Stock. Our full terms are in the policies linked below.

How can I contact customer support?

Email [email protected], call +1 302 231 1289 or use our contact form. We work Monday to Saturday, 9:00 AM to 5:00 PM (except holidays). For an existing order, include your order number.

How do I personalise my item?

Fill in the personalisation fields on the product page before you add the item to your cart. Check spelling, names and options carefully: we print exactly what you send. If you have questions about personalisation, email us before you order.

How long will my order take to arrive?

U.S. orders usually arrive within 10 to 20 business days, production and standard shipping included; orders to other countries take about 1 to 3 weeks. Personalised designs that need adjusting can take 5 to 7 extra days. See our Shipping Policy.

How much does shipping cost?

Standard shipping is a flat $3.99 per order, shown at checkout before you pay. Import duties and taxes on international orders are the buyer's responsibility.

How do I track my order?

When your order ships, we email you a tracking number. You can follow it at 17track.net.

Can I return my order?

Because our items are personalised and printed on demand, we do not accept returns for a change of mind. If your item arrives damaged, defective or wrong, email us within 20 days of receiving it and we will refund it or send a replacement.

When will I get my refund?

Refunds are processed once a returned item has been received and inspected. After approval, the money goes back to your original card or account within 7 business days.

My package never arrived. What should I do?

For U.S. orders, if a package has not arrived more than 20 days after the order was placed, you can request a refund or a re-send. For international orders, we replace or refund after 30 days.

Can I cancel or change my order?

Yes, within 24 hours of placing it. After that it goes into production and can no longer be changed. See our Cancellation Policy.

How can I pay?

We accept credit and debit cards at checkout. See Payment Methods.

How do I care for my shirt or hoodie?

Machine wash it inside-out in cold water on a gentle cycle and hang it to dry. Do not tumble dry, iron or dry clean it.

Are you affiliated with any brand or team?

No. Sharin Stock does not claim any affiliation with, or sponsorship or endorsement by, any other brand, company, team or organisation.

Contact Information

Sharin Stock
7 Coronation Road, Dephna House
London NW10 7PQ, United Kingdom

Email: [email protected]
Phone: +1 302 231 1289

Customer service hours: Monday to Saturday, 9:00 AM to 5:00 PM (except holidays).